After Sales

Our structured service levels range from basic support packages to fully customized CPaaS (Charging Platform as a Service) models. Customers benefit from proactive asset care, optimized installation and operation processes, and pre-defined SLAs tailored to different markets. Regional partner networks are already in place across Portugal, Spain, Slovenia, and Croatia.

We promote uptime as a key differentiator, with contractual guarantees backed by real-time monitoring and automated ticketing. By integrating IoT sensors, we enable condition-based maintenance plans that reduce Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR).

The digital support ecosystem includes a self-service portal, automated work orders, and mobile front-end tools for on-site technicians. Configurable dashboards provide visibility into charger health by model, vendor, or firmware. Reporting APIs integrate seamlessly with existing CRM systems.

Automated task scheduling and resource routing optimize team deployment and spare parts availability. Personalized service contracts align with health and safety norms and customer-specific needs. Preventive and predictive maintenance plans keep assets running efficiently with minimal intervention.

We also offer technical training for partners through our Academy, covering everything from basic AC concepts to advanced DC charging. Accessories like cable management systems and external payment totems can enhance charger functionality. With user consent, we also support monetizing charging data for external analytics.